Shipping policy
- We work to ship out and fulfill pickup orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons & weekends, we may take up to 2-3 business days to ship orders or fulfill pickup orders.
- Tracking for your order is emailed once your order is shipped out. Tracking information is sent via Pirate Ship. We strive to get the best rates so we switch between USPS & UPS.
- If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you!
- We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then contact your local police department to report a stolen package.
- We are not responsible for return shipping costs when returning items for a refund, credit or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
- Please ship returns to 918 10th Street Floresville TX 78114