Let's get in touch!
For all customer service & general inquiries please contact us below. One of our staff members will contact you within 24 to 48 hours. Thank you!
Floresville TX 78114
Monday - Saturday
9am - 6pm
12pm - 6pm
ABSOLUTELY NO REFUNDS
Please fill out the contact form above to receive a copy of our return form that you can print out and include inside the package with your original invoice and the items you are returning. Please hold onto your tracking number in case we need to track your return package. Once we receive your return(s), the item(s) will either be accepted or rejected. If accepted, store credit will be issued to your account for the amount it was originally purchased for.
Please allow up to 3 business days for your return to be processed once it has arrived at our warehouse.
Eligible returns are for store credit only. We do not issue refunds to original forms of payment. This applies to orders being cancelled, as well as duplicate orders. Credit issued for returns EXPIRES AFTER 60 DAYS. NO EXCEPTIONS.
Non-returnable items include out of season items, items that are returned 2 months or
later than the fulfillment date, clearance items, holiday items, fashion jewelry, Brighton, Consuela, Pink Panache, food,
body care, and beauty products.
Shipping will not be refunded on any returned items and return shipping costs are
the responsibility of the customer.
All items must be UNWASHED, UNWORN, UNALTERED, FREE OF MAKEUP, DEODORANT, PERFUME, OR OTHER
STAINS OR ODORS.
Returns made in-store are processed in 24 to 48 hours (excluding weekends)
Orders that are cancelled after 12 hours of fulfillment will be charged a 20% restocking fee. If a discount is used at checkout (sale, clearance, or rewards used) that item is FINAL SALE.
If any return does not meet these requirements, they will be sent back to the
customer and refused as store credit or exchange.
Returns and exchanges must be made within 7 days of the fulfillment date, the same day the item is picked up, or 10 days from the date the package is delivered to your address. Returns that fail to meet these time criteria are subject to a 20% restocking fee.
CommentSold (our app)
CommentSold (app) returns are processed separately from in-store and website returns. You will only be issued a CommentSold (app) credit for
CommentSold (app) returns.
What if my package is lost,
stolen, or damaged?
We are not responsible for lost,
stolen, or damaged packages. If your package is lost, stolen, or damaged, please contact USPS or UPS (your
local police department if stolen) with your tracking number for further
assistance. If we do replace the items in your order, you will be responsible for paying for the replacement items if your original package gets delivered.